Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
What are the opening hours of Post Office Travel Money on weekdays?
Post Office Travel Money is open from 09:00 to 19:30 on Monday to Friday.
Is Post Office Travel Money open on Sundays?
No, Post Office Travel Money is closed on Sundays.
What types of payment does Post Office Travel Money accept?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Do I need identification to buy or exchange currency at Post Office Travel Money?
Yes, you need to provide a valid passport, UK or EEA photocard driving licence, or EEA identity card for card payments. Some cash transactions may also require ID verification.
What currencies can I load onto a Post Office Travel Money Card?
You can load any of 22 currencies including Euro, US Dollar, Australian Dollar, Canadian Dollar, and others one at a time.
Does Post Office Travel Money offer any travel money guarantees?
Yes, they provide a Travel Money Refund Guarantee and a Currency Buy Back service.
Can I order travel money online from Post Office Travel Money?
Yes, you can order travel money online through their website at https://www.postoffice.co.uk/travel-money.
Are there convenient places to store luggage near Post Office Travel Money?
Yes, Radical Storage, a luggage storage service, is nearby, making it easy to shop or exchange currency without carrying bags.
What dining options are available near Post Office Travel Money?
Nearby restaurants include Bubala, a Middle Eastern restaurant, Soho Food & Wine deli, and Vasco and Piero’s Pavilion Italian Restaurant, ideal for a meal before or after your visit.
Are there convenient transportation or postal services near Post Office Travel Money?
Yes, nearby places include the Poland Street Post Office and Post Office-Poland Street for additional postal services.
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